Jogos123 · Legal Documents

Privacy Policy — jogos123: your data protected

At jogos123, privacy isn't just a legal obligation — it's a commitment. Here we clearly explain what data we collect, why we collect it, how we use it, and what your rights are as a data subject, all in full compliance with the LGPD.

Last updated: June 2026

Your data, your rules

A summary of jogos123's key commitments to user privacy — the full document is available below.

End-to-End Encryption

All your personal and financial information is transmitted with 256-bit SSL encryption — the same standard used by major Brazilian digital banks such as Nubank and Itaú.

Full LGPD compliance

Jogos123 operates in full compliance with Brazil's General Data Protection Law (Lei nº 13.709/2018). You have the right to access, correct, port, and delete your data at any time.

No Data Sales

Your personal data is never sold to third parties. We share information only when strictly necessary to operate the service or when required by law or court order.

Minimum necessary data collection

We collect only the data strictly necessary to create and operate your account, process payments via Pix, boleto, or card, and meet regulatory requirements. Nothing beyond what is needed.

Incident Transparency

In the event of any security incident that may affect your data, jogos123 will notify the affected data subjects and the ANPD within the legal deadlines, with clear information about what occurred.

DPO available to you

Jogos123 has a Data Protection Officer (DPO) available for any privacy-related questions or requests, reachable through the 24h support channel or by email.

One-sentence summary: jogos123 collects only what's necessary, uses your data to operate and improve the service, never sells your information, and upholds all your rights under the LGPD. Read the full document to understand every detail.

1. Introduction

This Privacy Policy describes how the platform jogos123, accessible at jogos123.best ("Platform"), collects, uses, stores, shares, and protects the personal data of its users ("You" or "Data Subject"). This document applies to everyone who accesses the site, creates an account, places bets, or uses any feature of the jogos123.

By creating an account or continuing to use the Platform, you confirm that you have read and understood this Privacy Policy. If you have any questions about how we handle your data, please contact our Data Protection Officer (DPO) as indicated in Section 13. This policy should be read together with our Terms & Conditions and with the rules of Responsible Gaming.

The jogos123 takes privacy seriously. Not just because the law requires it — although it does, and we comply fully — but because we believe our users' trust is our most valuable asset. Every decision about data processing goes through a necessity and proportionality review: if we don't need a piece of data to deliver the service, we simply don't collect it.

2. Who we are — the Controller of your data

For the purposes of the LGPD (Law No. 13.709/2018), the jogos123 acts as Data Controller of its users' personal data — that is, it is responsible for decisions on how and for what purpose that data is processed. Our dedicated privacy contact channel is:

DPO / Privacy Email: contato@jogos123.best — with the subject line "Data Privacy" for direct routing to the Data Protection Officer.

The jogos123 operates on infrastructure hosted in Brazil and in security-certified data centers subject to Brazilian jurisdiction and LGPD obligations. Any third-party data processors — such as payment providers and game suppliers — operate under contract and are bound by the same data protection obligations, as described in Section 6.

3. Data we collect

3.1 Data provided directly by you

By registering and using the jogos123, you provide the following data:

Category Data collected When it is collected
Identification Full name, CPF, date of birth, RG or CNH (for KYC) Registration and identity verification
Contact Email address, mobile number with area code Registration
Address ZIP code, street address, city, state (proof of residence for KYC) Identity Verification
Financial Pix key, card details (encrypted token only), deposit and withdrawal history Financial transactions
Preferences Language, responsible gaming limits set, notification preferences Platform use

3.2 Automatically collected data

When you access the Platform, we automatically collect certain technical data required for the service to function and for security purposes:

  • Access Data: IP address, browser type and version, operating system, device (mobile, tablet, desktop);
  • Browsing data: pages visited, time spent, click sequences, and search terms used within the platform;
  • Gaming data: betting history, game sessions, amounts wagered, and outcomes — retained for audit purposes, responsible gambling, and dispute resolution;
  • Cookies and similar technologies: detailed in Section 8.

jogos123 does not collect sensitive data such as health information, sexual orientation, political views, religion, or biometrics, unless required by a competent authority for anti-money laundering purposes.

4. How We Use Your Data

The jogos123 uses your personal data for the following purposes:

  • Account management: create, maintain, and authenticate your account; process deposits via Pix, boleto, credit/debit card, Mercado Pago, and PicPay; process withdrawals; send statements and confirmations;
  • Security and fraud prevention: verify your identity (KYC), detect unauthorized access, and prevent money laundering in accordance with Law No. 9.613/1998 and the guidelines of the Banco Central do Brasil;
  • Compliance with legal obligations: maintain records required by regulators, respond to court orders, and cooperate with competent authorities;
  • Service improvement: analyze usage patterns to fix bugs, improve the interface, personalize game recommendations, and develop new features;
  • Communications: send transactional notifications (deposit confirmations, withdrawal alerts), security alerts, communications about changes to the Terms, and, with your consent, promotions and updates from jogos123;
  • Responsible gambling: monitor gaming patterns to identify at-risk behavior and trigger protective tools, in accordance with our Responsible Gaming;
  • Dispute resolution: maintain records of bets and transactions to investigate complaints and resolve disputes fairly.

The jogos123 does not use your data to build consumer propensity profiles for sale to third parties, does not apply automated decisions that produce significant legal effects without human review, and does not engage in profiling based on sensitive characteristics such as ethnic origin or personal financial situation.

5. Legal basis for processing (LGPD)

All data processing by the jogos123 has a legal basis under the LGPD (Article 7). Below are the bases that support our operations:

Legal bases used by jogos123

Contract performance (Art. 7, V): processing identification, contact, and financial data is necessary to create your account, process payments, and operate the games — without this data, the service simply cannot function.

Compliance with a legal obligation (Art. 7, II): identification data and financial history are retained to comply with requirements from the Banco Central do Brasil, the Receita Federal, and anti-money laundering legislation.

Legitimate interest (art. 7, IX): browsing and gameplay data are processed for security, fraud detection, service improvement, and responsible gambling purposes — always respecting your rights and reasonable privacy expectations.

Consent (Art. 7, I): for marketing communications and the use of non-essential cookies, we request your explicit consent, which you may withdraw at any time without affecting how your account functions.

6. Sharing data with third parties

The jogos123 never sells your personal data. We share information only in the following situations, always with appropriate safeguards:

  • Payment processors: to process deposits and withdrawals via Pix (integrated with the Banco Central system), card (Visa and Mastercard), Mercado Pago, and PicPay. Each partner processes only the data necessary for the specific transaction and is bound by a data protection agreement;
  • Game providers: companies such as Pragmatic Play, Spribe, and Evolution receive an anonymous or pseudonymized technical identifier to run the games. We do not share your name, CPF, or banking details with game software providers;
  • Identity verification: KYC (Know Your Customer) partners receive your identity documents for validation against official Brazilian databases, in compliance with Banco Central standards;
  • IT Infrastructure: cloud providers and technical service providers that host the Platform act as data processors under contract, with no authorization to use your data for their own purposes;
  • Legal obligations: when required by law, court order, or a substantiated request from a competent Brazilian authority — such as the Banco Central, Receita Federal, Ministério Público, or Polícia Federal.

All third parties that process data on behalf of the jogos123 sign contracts with specific clauses covering data protection, use limitations, and mandatory breach notification obligations.

7. Data storage, security, and retention

7.1 Where your data is stored

The data of jogos123 users jogos123 are stored primarily on servers located in Brazil or in ISO/IEC 27001-certified data centers subject to LGPD jurisdiction. Any international transfers are covered by Section 11 of this policy.

7.2 Security measures

We apply technical and organizational measures to protect your data, including:

  • SSL/TLS 1.3 encryption across all communications between your device and our servers;
  • Encryption at rest (AES-256) for sensitive data stored in the database;
  • Card data tokenization — we never store your full card number;
  • Role-based access control (RBAC) — only employees with a legitimate business need may access specific personal data;
  • Continuous security monitoring and intrusion detection systems;
  • Periodic penetration tests conducted by specialized third-party firms.

7.3 How long we retain your data

The jogos123 retains your data for as long as necessary for the purposes described in this policy and to meet legal obligations. As a general rule:

  • Active account data: retained for as long as your account remains active;
  • Financial and betting data: retained for a minimum of 5 years after the last transaction, in accordance with Brazilian tax and AML/CFT regulations;
  • KYC Data: retained for a minimum of 5 years after account closure, in accordance with Law No. 9.613/1998;
  • Access and security logs: retained for 6 to 12 months for audit and incident investigation purposes;
  • After voluntary account closure: personal data not required by law will be anonymized or deleted within 30 business days of the request.

8. Cookies and tracking technologies

The jogos123 uses cookies and similar technologies to ensure the Platform functions correctly and to enhance your experience. The table below describes the types of cookies we use:

Type Purpose Consent required
Essential Keep your session active, remember language preferences, ensure transaction security, and support core game functionality. No — required for the service to function
Analytics Understanding how users navigate the platform — which pages they visit most, where they run into difficulties — in order to improve the experience. Data is anonymized or pseudonymized. Yes — you may opt out
Marketing Personalize communications about jogos123 promotions and news based on your demonstrated interests on the platform. Yes — you may opt out at any time

You can manage your cookie preferences at any time through your account settings panel or via the consent banner displayed on your first visit. Declining analytics and marketing cookies does not affect your account functionality or access to games. Declining essential cookies may prevent normal use of the Platform, as they are technically required for session authentication and security.

jogos123 does not use tracking pixels from external social networks and does not share gameplay behavior data with third-party advertising platforms.

9. Your rights as a data subject

The LGPD grants you a robust set of rights over your personal data. The jogos123 is committed to responding to all requests within the legal deadline of 15 days. See what your rights are and how to exercise them:

Access

Request a complete copy of all personal data jogos123 holds about you, including your betting history and transactions.

Correction

Correct outdated, incomplete, or inaccurate data — such as your email address, mobile number, or residential address.

Deletion

Request deletion of data processed on the basis of consent. Data retained under a legal obligation cannot be deleted before the regulatory retention period expires.

Portability

Receive your data in a structured, machine-readable format for transfer to another controller, where technically feasible.

Consent withdrawal

Withdraw consent given for marketing communications or non-essential cookies at any time, at no cost and with no penalty.

Sharing Information

Know which entities jogos123 has shared your data with and for what purposes, including the identity of the partners involved.

To exercise any of these rights, contact us via the 24h support chat or send an email to contato@jogos123.best with the subject line "Data Privacy — [your right]". We will respond within 15 calendar days. If you feel your request was not properly addressed, you may contact the National Data Protection Authority (ANPD) through the gov.br/anpd portal.

10. Data of Minors

The jogos123 is a platform exclusively for users aged 18 and over. We do not intentionally collect, store, or process personal data from individuals under 18.

During registration, we verify the date of birth provided and cross-check it against the CPF supplied to confirm the user is of legal age. Accounts created by individuals under 18 — regardless of how they bypassed the registration process — will be closed immediately upon identification, with any genuine deposit balance refunded to the legal guardian.

If you are a guardian and believe a minor has created an account on jogos123, please contact our support team immediately. We will act as a priority to close the account and protect the child or teenager.

11. International data transfers

Some of the infrastructure providers and game suppliers with whom jogos123 operate servers outside Brazil. When personal data is transferred internationally, we ensure the transfer is covered by one of the legal bases set out in Article 33 of the LGPD, namely:

  • Countries or international organizations that provide a level of personal data protection equivalent to that required by the LGPD;
  • Specific contractual data protection clauses, reviewed on a periodic basis;
  • Necessity for performance of the contract entered into with the User, where the transfer is technically indispensable for the provision of the service.

In all cases, international recipients are contractually required to maintain a level of protection equivalent to that required by the LGPD and to notify the jogos123 immediately in the event of any security incident involving Brazilian users' data.

12. Changes to this Privacy Policy

The jogos123 may update this Privacy Policy periodically to reflect changes in Brazilian law, our data processing practices, or the services offered. Any material change will be communicated via your registered email and through an in-Platform notification at least 7 calendar days in advance.

The most recent version of this policy will always be available on this page, with the date of the last update shown at the top of the document and in the Platform footer. For changes that involve a new processing purpose or new third-party sharing, we will request your explicit consent before the changes take effect.

If you do not agree with the new terms, you may close your account at any time by contacting support. Closing your account does not prevent the retention of data that the jogos123 is required to retain under legal obligation, as described in Section 7.3.

13. Contact & Data Protection Officer (DPO)

The jogos123 has appointed a Data Protection Officer (DPO) as required by the LGPD, serving as the point of contact between data subjects, the platform, and the National Data Protection Authority (ANPD). For any privacy-related questions or to exercise your rights as a data subject, please reach out:

Email: contato@jogos123.best — use the subject line "Data Privacy" for direct routing to the DPO.

Live chat: available 24/7 directly on the platform, with the option to escalate the matter to the DPO when needed.

We are committed to responding to all privacy-related requests within 15 calendar days, as required under the LGPD retention periods. For complaints that cannot be resolved directly with us, you may contact the ANPD through the official gov.br/anpd portal.

This Privacy Policy took effect in June 2026 and fully supersedes all previous versions. Questions? Contact our DPO by email or via 24/7 chat.

Exercise your rights now

You have full control over your data on jogos123. Here's how to access, correct, or delete your information in a few simple steps.

Account Dashboard

Access your privacy settings directly from your dashboard after logging in.

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24h Chat

Reach our team any time for data access, correction, or deletion requests.

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Common Questions

Check our FAQ center for quick answers about privacy and your account.

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jogos123 Privacy Policy Summary

The jogos123 collects only the data necessary to operate your account and process payments via Pix, boleto, or card. No information is sold or shared with third parties without an operational need or legal requirement. Your rights as a data subject are guaranteed under the LGPD (Law No. 13,709/2018) and can be exercised at any time via 24h chat or email. For full details, see the complete documents: Terms & Conditions and Responsible Gaming.

Responsible Gaming

Betting is entertainment. Play within your budget, set limits, and use the responsible gambling tools available on your dashboard. Platform for users aged 18 and over only. Support: CVV 188.

Learn More

Play safely and privately on jogos123

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